Contact Us
Contact Us
We're here to help! Get in touch with our customer service team for any questions or concerns.
📧 Email Support
General Inquiries: kalyan@coreconverge.com.au
Order Issues: kalyan@coreconverge.com.au
Returns: kalyan@coreconverge.com.au
Privacy Questions: kalyan@coreconverge.com.au
⏰ Business Hours
Monday - Friday: 9:00 AM - 5:00 PM (AEST)
Saturday: 10:00 AM - 2:00 PM (AEST)
Sunday: Closed
Please note: We operate from Australia, so our response times are based on Australian Eastern Standard Time.
📍 Business Location
OneShopperStop
Australia
(Physical address available upon request for business purposes)
⚡ Response Times
General Inquiries: Within 24-48 hours
Order Issues: Within 24 hours
Returns: Within 24 hours
Urgent Matters: Same business day (if received during business hours)
🌍 Serving Multiple Markets
We proudly serve customers in:
- Australia: Our home market with fastest support
- United States: Full support with slightly longer response times due to time zones
📋 Before You Contact Us
To help us assist you faster, please have ready:
- Your order number (if applicable)
- Product name or SKU
- Description of your issue
- Photos (for damaged/defective items)
❓ Frequently Asked Questions
Before reaching out, you might find your answer in our FAQ section which covers common questions about shipping, returns, and product information.
🔒 Privacy & Security
Your privacy is important to us. All communications are handled securely and in accordance with our Privacy Policy.